Practice Management Masterclass

Sunday 15 September | 08.30 – 18.00

A ‘Patient Experience’ Summit: Building A Patient-Centric Ophthalmic Practice That Maximises Profits

Moderator: K. Morrill FRANCE,

A. Carones ITALY, M. Malley USA

This highly interactive and didactic workshop-based course will challenge attending surgeons to critically assess their effectiveness in various aspects of their clinics including Physician time management; Practice profit margins; Patient education processes; Premium services planning; Staff conversion training; Practice culture commitment; Exit-strategy evaluation; Staff incentive strategies; Maximising surgeon production; and Costs controls.

ESCRS Practice Management and Development Programme

Monday 16 September | 08.00 - 18.00

Challenges and Opportunities for the 21st-Century Practice

Chairperson: P. Rosen UK

Moderator: R. Solar UK